Clinikk offers affordable primary healthcare in India through a network of clinics and in-house medical teams. Their services are subscription-based and include tele-health, direct consultations, and insurance plans. This project was adopted by a state government and served approximately 2 million people at the time of my tenure.​

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As part of the product team, I worked on building a ecosystem of four distinct products, that integrate seamless for subscribers, doctors, insurance salesmen and operational staff. Each product came with it's own set of challenges that were iterated on based on user research and testing with the in-house focus group for each user segment.

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Customer App: For customers to book appointments at health hubs, upload medical records and purchase insurance.

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Clinic App: For doctors to view and attend appointments, mention availability, pre-request and view medical records, schedule follow-ups and make prescriptions.

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Sales App: For the in-house insurance salesmen to present insurance plans and complete sales and verification at the point of contact.

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Ops platform: For the support staff to clear queries and register complaints from each user segment.

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Healthcare in India is a scattered sector. Understanding who the stakeholders are and how they interact brought insights to this project.